One of the UK’s most recognisable Finance Services Companies is looking for a Head of Service Delivery. The new Head of Service Delivery will be responsible for the operation and provision of IT services with a focus on ensuring a structured, well-organised, controlled, and efficient technology division.

Based in the Company’s Surrey HQ, the new Head of Service Delivery will be responsible for leading the internal Technology Service Delivery teams through performance management, coaching, mentoring, and day-to-day direction.

Other responsibilities will include; 

• Develop and maintain a detailed knowledge of relevant internal IT Frameworks

• Be responsible for the production and implementation of all necessary local IT policies and procedures

• Manage 3rd party suppliers of technology services to ensure services are delivered in accordance with agreed SLAs

• Manage action logs and ensure efficient resolution of issues raised (backups / patching cycles are performed and monitored) 

• Proactively identify, assess, manage, and report IT-related risks. Plan and execute mitigation and contingency actions to help reduce unplanned impacts on internal systems

• Help design and application of robust IT Security controls and processes to help maintain the integrity and reliability of systems and data

• Own and manage the service delivery cost-centre making sure all services being charged by third parties are fully understood and challenging to create efficiencies when possible

• Be part of the IT Leadership Team and ensure the smooth running and leadership of the IT department

This Head of Service Delivery role offers a starting basic salary up to £85,000, annual bonus (performance based), Company Pension, 30 days holiday, private medical package and car allowance! This role will be working on a hybrid model where currently the team works two days per week from the Surrey HQ. If you’d like to learn more about this brilliant Head of Service Delivery role please click the APPLY button.

Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.